North Richland Hills Auto Repair

(817) 514-3877updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
5

I have been using Honest 1 for my auto repairs for years the are awesome and they stand behind their work. Today they told me they were having trouble get the part to link up with my vehicle but kept working on it and got it to work Thanks, Dave Hendon

5

Great place to get your car serviced. Left my car with them to get several things done. They took me home & picked me up so I wouldn't have to wait. Everything was done at a reasonable price. Excellent customer exp

5

very fast and friendly. state inspection took 10 minutes. Ashley is excellent.

5

I have had my personal vehicle serviced here as well as my company truck. Thankfully what work has been done has been preventative or maintenance but I still would recommend them to my friends for diagnostics. They wear masks as required by the current mandate. The office and vehicle bays are tidy, orderly and clean. All of the employees I have worked with, and met have been professional and friendly.

5

I've had my car inspected 3 times there as well as brake system work and spark plug replacement. Always quick friendly and very knowledgeable. Explain what the codes and everything mean and have my car air condition and ready to go for me. Customer service is amazing ...they go the extra mile

5

I have taken my vehicles to Honest one several times and always received service with a smile. They are great about communicating with me and keeping updated. I have referred several people to them and they have all been very happy with the service they received. I just took my son's car in for a transmission issue (invoice 14812) and they repaired it and it cost me half of what the Dealer quoted me. I also love that they report to carfax so everything is on record. Highly recommend them!!

5

This is a very clean operational facility. Up-to-date on digital communication and very professional as well as trustworthy.

5

Amazing customer service. Would recommend.

1

This company is ANYTHING EXCEPT HONEST.....they overcharged my mom (who is on the older side and doesn’t know much about cars) they installed a light that was $2 and took them less than 30 seconds to install and charged her over $100 for it. I usually don’t write reviews on Google but I can not stand auto shops and mechanics that take advantage of older people and women. Do NOT use this company. There are plenty of other mechanics out there that are Honest and good people and this is NOT them....

Dear Ryan, We sincerely apologize for the frustration you are feeling. Your mother is a wonderful woman and I personally did the state inspection for her. We value every customer, regardless of their knowledge of cars, and we try to take care of them the way we would our own family and friends. We reached out to your mother twice and look forward to hearing back from her. We understand your billing concerns and would like for you to know the invoice also included a charge for a state inspection. Our pricing is automatically determined by the industry standard labor guide. The service writer should have charged your vehicle .2 instead of .5 hour labor. We are not able to adjust that unless you or your mom call us back because we do not save credit card information. It's so kind of you to look out for your mom. Please give us a call at (817) 369-3921 and speak to Christopher so that we can address your concerns, make things right, and ensure you have a positive experience.

- Honest-1 Auto Care North Richland Hills
5

Very professional and explained every step of the way, I will absolutely be taking my truck here from now on. Highly recommended. Thanks!

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