This company is ANYTHING EXCEPT HONEST.....they overcharged my mom (who is on the older side and doesn’t know much about cars) they installed a light that was $2 and took them less than 30 seconds to install and charged her over $100 for it. I usually don’t write reviews on Google but I can not stand auto shops and mechanics that take advantage of older people and women. Do NOT use this company. There are plenty of other mechanics out there that are Honest and good people and this is NOT them....
Dear Ryan, We sincerely apologize for the frustration you are feeling. Your mother is a wonderful woman and I personally did the state inspection for her. We value every customer, regardless of their knowledge of cars, and we try to take care of them the way we would our own family and friends. We reached out to your mother twice and look forward to hearing back from her. We understand your billing concerns and would like for you to know the invoice also included a charge for a state inspection. Our pricing is automatically determined by the industry standard labor guide. The service writer should have charged your vehicle .2 instead of .5 hour labor. We are not able to adjust that unless you or your mom call us back because we do not save credit card information. It's so kind of you to look out for your mom. Please give us a call at (817) 369-3921 and speak to Christopher so that we can address your concerns, make things right, and ensure you have a positive experience.
- Honest-1 Auto Care North Richland Hills