North Richland Hills Auto Repair

(817) 514-3877
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

Everyone was so nice and concerned for my comfort while waiting for my car. The waiting area is clean and comfortable and inviting. Everyone was very helpful in explaining the repairs that my car needed. Their prices are fair. The overall experience was a great one.

5

Very professional and friendly.

5

We went in because we had a coupon, and we will be back. This was the cleanest, nicest auto place I have ever been in. There were plenty of complimentary refreshments, drinks, and even juice boxes for the kids, a kids area, a table with internet you could work at or charge devices and the staff was very friendly. The owner came out and introduced himself and shook our hands. A 5 star place for sure.

5

Very fast service and extremely affordable. The customer service was top notch as well. This was my first experience with this shop and it will be the only place getting my business from now on.

1

I am so upset right now, DO NOT TAKE YOUR CARS HERE - ESPECIALLY older cars who have been driven by the same owner with regular maintenance. DO NOT FALL FOR THE FREE OIL CHANGE. Their FREE OIL CHANGE is going to cost us big! I owned the same vehicle for more than 10 years, regular maintenance and only one minor repair to the AC in the ENTIRE time I owned the vehicle. My daughter then relocated here after the Houston Hurricane and took over the vehicle in May of 2018 as it WAS a good vehicle she has two small children I wanted her to have safe reliable transportation. She saw they were offering a free oil change, the lobby was nice and as a young mom she has to budget... I didn’t have a good feeling about it then but didn’t say much because I hoped she would have a good experience and find a shop like I have to take her cars to. Within a couple weeks of the freebie the check engine light came on, I called on her behalf because I thought it was suspect since it had NEVER come on before, they agreed to waive the fee for diagnostics and my daughter went ahead and let them do the work - $414 later she drives off and the check engine light comes on again - all we got from them was “If it was the repair we made then we will fix it” well the vehicle won’t pass inspection now - it has for over 10 years NO ISSUES - so I decided I was going to go straight to them and see what they can do. I called on Tuesday 9/26 and Ashley answered the phone, not only was she rude and belittling, she spoke over me and raised her voice above mine to make sure I knew she was knowledgeable about cars. She let me know that she didn’t know how much I know or if I understand cars BUT.... blah blah blah throwing out very technical verbiage - WELL I was the assistant to the service department at a very prominent dealership so I do have some knowledge and sat right next to the service writers who wrote the RO’s. I asked her to have the owner call me. He called within an hour and was very polite. I told him my suspicions and he really didn’t address that, just that he would take a look at the car. She took the car in this morning - was quoted OVER $2,000 - that’s not even what’s upsetting - what’s even more upsetting AND really solidified that we may need to take legal action is that WITHIN 1 HOUR the BRAKE FLUID light is on... THIS IS YOUR WARNING - this is not and HONEST company.

5

Phenomenal service as always! Thank you for taking such good care of us and our vehicle. Keep up the great work!

5

Great staff and great experience. Was able to get me in quickly and had my car waiting for me when I got off work. They offered to take me back to work after I dropped it off which I thought was a great touch. Really pleased with the whole experience and the awesome staff.

5

Owners and employees are very professional and courteous. I highly recommend this establishment for all your car care needs.

5

Owners Christopher & Martin are wonderful to do business with. Thyey were both very straight forward and honest. I came in because my Air Conditioner stopped working. After diagnosis it was found I had a partially burnt fuse. They didn't even charge for the new fuse. I will definitely be back.

5

Owners Christopher & Martin are wonderful to do business with. Thyey were both very straight forward and honest. I came in because my Air Conditioner stopped working. After diagnosis it was found I had a partially burnt fuse. They didn't even charge for the new fuse. I will definitely be back.

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