North Richland Hills Auto Repair

(817) 514-3877updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
5

Very detailed inspections and thorough breakdown of services. I can’t say that you are going to save a lot of money here, but the work is quality with photos to back up recommendations.

5

Awesome dealer. Had tire leak. They filled tire so I could make it to tire dealer. They are wonderful!!!!!

1

Wow. I may be a woman but we've had our share of car problems before and I know a bit from all that. I start off every interaction asking how the person's day is going so that I can prepare for a friendly experience. The woman answering the phone seemed very nice and listened to my concern initially. I called to get an estimate on spark plugs for my van (knowing that I'm just asking about spark plugs and if there are other codes we'd address those as needed). She stated that they don't like to give quotes over the phone and explained some different scenarios that could indicate a problem I didn't foresee (that's great and it helped me understand that my concern is likely what the issue is). However when I tried to explain that, she repeatedly talked over me and then when I asked for clarification (because of a quick calculation being the same as she'd just said for another scenario) she started speaking slowly and emphatically, with an attitude. I felt talked down to and I would not bring my van here even if it is the cheapest (which it isn't).

Hi Madelon, Ashley felt horrible when she read your review. She is sorry and wants you to know that when she slowed down after you asked for clarification, it was because she has a tendency to talk fast, especially when it was busy like today. Over 65% of our customers are women and we work hard to communicate honestly with everyone. Again, we apologize for the miscommunication and we hope you were able to get your car taken care of elsewhere. Happy Easter!

- Honest-1 Auto Care North Richland Hills
5

Great job..prices in line.

5

One of the best experiences I’ve ever had at any auto shop! Everyone there is super friendly, helpful and straight forward. I came here to get a diagnostic check on my car that the dealer told me would take them 2 months to get me scheduled for - Honest-1 got me in that morning and for half the cost. They gave me a breakdown and photos of everything they saw and even worked with my 3rd party warranty to sort out all the details that same day! I dropped my car off the following week for work and they were done with it a day early and kept me in the loop via text. I would highly recommend this shop for your needs. I won’t be going back to the dealer anymore. Thank you Honest-1!

5

Thank you, Cindy!

- Honest-1 Auto Care North Richland Hills
5

Thought they did a great job not only diagnosing my car for any issues but also giving feedback on the info they received from the diagnostic with me the customer. They was able to repair and resolve any problems I had with my vehicle and I was satisfied with the service provided.

5

2/23/24. Outstanding service and very professional! Staff and technicians did an excellent job of organizing and completing the repair of my mustang. They were also took care of any follow up issues with no hassle. I would definitely recommend Honest 1 for your car repair needs.

Thank you so much Ken!

- Honest-1 Auto Care North Richland Hills
5

Thank you Mike!!

- Honest-1 Auto Care North Richland Hills
5

Friendly people who kept us updated on status of repairs. Fixed quicker than anticipated.

Thank you John!

- Honest-1 Auto Care North Richland Hills
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